# Building product where the cost of being wrong is a person's life

*Essay · Apr 12, 2026 · 14 min read*

> What three years of building AI for pharma taught me about the difference between "trust" as a UX pattern and trust as an institutional contract.

*By Benjamin Pollack.*

What three years of building AI for pharma taught me about the difference between "trust" as a UX pattern and trust as an institutional contract.

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