# Writing — Benjamin Pollack

> Personal site of Benjamin Pollack — Head of Product, Sanai (AI for Pharma). Essays on regulated AI, organizational design, and decision-making under uncertainty.

8 essays · indexed in reverse.

## [Building product where the cost of being wrong is a person's life](https://benpollack.tech/post/regulated-ai-product.md)

*Apr 12, 2026 · Essay · 14 min*

What three years of building AI for pharma taught me about the difference between "trust" as a UX pattern and trust as an institutional contract.

## [Coming back from a failed company](https://benpollack.tech/post/founder-to-operator.md)

*Mar 04, 2026 · Notes · 9 min*

Two years in, GameForge didn't reach commercial scale. Here is what I actually carried forward — and what I had to put down.

## [The shape of a platform is the shape of its first ten customers](https://benpollack.tech/post/platform-shape.md)

*Feb 18, 2026 · Essay · 11 min*

A short theory of how design partners silently decide your roadmap for the next three years, and what to do about it.

## [Notes on selling AI to people who can be sued](https://benpollack.tech/post/ai-regulated-industries.md)

*Jan 22, 2026 · Essay · 16 min*

Compliance is not a feature you bolt on at the end. It is the operating system the product runs on. A field report.

## [What 13 people across three product lines taught me about scope](https://benpollack.tech/post/small-teams.md)

*Dec 08, 2025 · Notes · 7 min*

Scaling Cybernet's consumer AI portfolio meant cutting half of what we wanted to build. The discipline of subtraction.

## [What civic art installations taught me about enterprise software](https://benpollack.tech/post/civic-art.md)

*Oct 30, 2025 · Long read · 12 min*

Seven years of building twenty-foot LED sculptures with city governments turn out to have been a Trojan horse for product management.

## [The product manager as regulatory translator](https://benpollack.tech/post/regulatory-translator.md)

*Sep 14, 2025 · Notes · 8 min*

The most under-appreciated skill in enterprise AI is not technical fluency. It is the ability to render a 200-page guidance document into a four-line acceptance criteria.

## [Pricing consumer AI when your unit economics are still moving](https://benpollack.tech/post/consumer-ai-pricing.md)

*Jul 22, 2025 · Essay · 10 min*

On scaling a multimodal product to six figures of ARR while the underlying model costs dropped by an order of magnitude.

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